140g Wendell Estate Honey

Free Shipping Across Canada.

We fulfill orders within 1-3 business days. Typically orders arrive in 5-10 business days across Canada. However, we rely on partners like Canada Post to take care of the logistics, and due to unforeseen circumstances, shipping can take longer than usual. a tracking code will be provided with all orders and any shipping concerns should first be directed to Canada Post as it is out of control when it has left our facility.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. A 20% restocking fee may apply. The cost of shipping is non-refundable.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@byaheqool.ca. If your return is accepted, we’ll send you a return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you made mistake while inputting your shipping address and the parcel returns to us, we may charge you the return shipping cost and the cost to ship back to you.

If your order is returned to us due to banned / restricted products, a wrong address, refusal to accept order, or because no one was there to accept delivery of your order. we will refund your account as follows:

You will be refunded the total amount of the order minus the shipping charge and 20% of the value of the order as a restocking fee. We will also subtract any other outside charges we have incurred during shipping, such as warehousing fees, return postage fees, etc.

If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order.

You can always contact us for any return question at info@byaheqool.ca.

Out-of-Stock and Backordered Items

If an item you ordered is out-of-stock or on backorder, we will immediately refund you the cost of the item.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes to your bank to process our refund request (3 to 5 business days).

Storing your soft-set honeyWe recommend that you keep an amount of honey that you will use within 2-3 months at room temperature so that the honey is soft and spreadable. Honey that you expect to keep for more than 2-3 months should be stored in a sealed container in the refrigerator (good), or freezer (best).

We package our honey fresh on our farm, and then allow the honey to naturally crystallize in the jar over several weeks, just as it would in a Canadian prairie beehive. After it sets up, the honey is transferred to frozen storage where it will maintain its freshness indefinitely. When Wendell Estate Honey leaves our storage facility it is as fresh as the day it was harvested.

Raw honey does not have a “best before” date. How long the honey stays fresh is entirely dependent on storage conditions. Our soft-set raw honey will remain delicious at room temperature (20-25°C / 68 – 77°F) for a few months. However, the honey will very slowly darken over time (3 months or more) at room temperature.  The colour change is a very sensitive indicator of the freshness of the honey: with slight darkening, the flavor changes will be virtually unnoticeable; with significant darkening you may start to notice subtle aroma and flavor changes. Raw honey often contains natural yeasts that can cause honey to ferment with continued exposure to warmth and humidity. The rate that this happens depends on temperature and humidity and varies from as rapidly as several weeks at 30°C (86°F) to a few months for an open jar at temperatures of 20-25°C (68 – 77°F) to many months to years in the refrigerator (~2°C – 5°C / 35 – 41°F) to indefinitely for a sealed jar in a freezer (<0°C / 32°F).

The process is slower if the jar is unopened as we ensure that any honey we package under the Wendell Estate Honey brand has a moisture content that does not permit fermentation to take place. However, honey readily absorbs moisture from the air and, unless you live in a desert, the moisture content of the honey does go up honey exposed to normal household air. Honey can even absorb moisture very slowly through the PET plastic or through the seal of the glass jars. Therefore, we recommend storing unopened jars in a refrigerator or freezer: the cold, dry conditions will keep the honey fresh longer, prevent colour changes, absorption of moisture and possible fermentation.

Fermented honey can be identified by a darker colour, foamy bubbles on the surface, a “yeasty” odor and a sour taste. Note that eating fermented honey poses absolutely no health risk, but many people find the sour taste unpleasant.

If you find that your honey is too hard, you can stir (knead or “disturb”) it with a strong spoon or butter knife for a moment and it will become much softer (click here for video demonstration). Or you can warm it gently by placing the jar in a warm (~ 30°C / 86°F) water bath for about 30-60 minutes.

Warming our raw honey above 30 – 35°C (86 – 95°F) will cause it to melt (liquefy) into a translucent liquid. Liquefying depends on both temperature and exposure time: the honey will likely liquefy if exposed to 35°C (95°F) for an hour or more, much more quickly at 40°C (104°F). If the liquid honey cools to room temperature, it can gradually re-crystallize into a harder, courser, granular form, losing the WEH signature smooth texture and becoming inconvenient to use. This honey can be re-warmed to a liquid if desired.

Finally, as honey is heated above 40°C (104°F), the natural enzymes that give honey many of its health benefits will begin to breakdown. How much the health benefits are decreased depends on the maximum temperature the honey has reached. This is one reason raw, unheated honey is healthier (and tastes better) than pasteurized honey. Keep in mind that even though the health benefits of raw honey are at their maximum if the honey has never exceeded 40°C (104°F), any real, natural honey is always a much healthier choice than processed sugars.